FAQ's

How can I check the availability of an item?

We regularly ensure inventory but our customer care specialists (whom you can place orders with) will be more than happy to double check its availability for you.

How do I buy a product?

Search for the desired product by entering a keyword or description in the search bar located in the upper left hand area of the site and click "Go".
Scroll down the search results to find your item. Click "add to cart" making sure the quantity of the item you want to purchase is correct.
After filling up your cart with the items you want to buy and in the desired quantities, simply click "proceed to checkout".

If you do not have an account with us, select "checkout as guest" under "CheckOut Method" and click "continue".

Then, provide information pertinent to your order like billing and shipping info. Click "continue" in the "Order Review" portion of the checkout.
Lastly, fill in your payment information and click "pay now" to process your order.

How does respiratorycarestore.com deliver orders?

We deliver via UPS, FEDEX, DHL and USPS.

How do I write a review of your products?

All you need to do is register to our site. Once you've registered, simply click on the item you wish to review and the option to "review this product" will appear in blue underlined letters to the right of the product picture. Click there to voice your opinion!

How much do you charge for shipping?

We have a flat rate of $12. However, this can vary depending on product dimension. Take a look at our shipping policy for more information.

I don't like giving my credit card online, can I place my order with a customer care specialist?

We have trained friendly professionals ready to assist you with that. You can speak to a customer care specialist on the phone by dialing 1 (888) 790-5355 and you can place the order with them.

I do not live in the U.S. Do you ship overseas?

We will deliver your product to you no matter where you are located in the US or in the world. Review our shipping policy to read more about international shipping rates and delivery timeframe.

There is something wrong with my order, what is your contact information?

We take every step necessary to ensure correct delivery. Should you encounter any issues please let us know. Our contact information can be found here.

What are your hours of operation?

Our customer care specialists are here for you Monday through Friday from 9am-7pm EST. If you would like to contact us outside of those times, please do so by sending us an email at contact@respiratorycarestore.com and we will contact you in a timely manner.

What measures has your site taken to ensure secure shopping?

We do not store your Credit Card information. You will need to provide it every time you buy from us. Here at respiratorycarestore.com we understand that providing safe and secure shopping is our responsibility. As such, all transactions on our site are encrypted with SSL technology. Additionally, we partnered with PayPal to process credit cards and electronic payments under full compliance with the Payment Card Industry Data Security Standard (PCI DSS). Look for these logos by scrolling to the left of any page on the website:

Where is my package?

We send you an email after shipping out your product. You will find your tracking number as well as the courier that will be delivering your product in that email. You can also call us toll free at 1 (888) 790-5355 and we will track your shipment for you.

Where is respiratorycarestore.com located?

Our principle office headquarters out of Miami, FL. Check out our "contact us" page to get to know us!

Within what timeframe can I expect to receive my order?

If your order is placed by 12pm EST your package is usually shipped same day with the actual delivery typically occurring between 1-5 business days, though this depends on the product you purchased. View our shipping policy for more information.

Who uses my information?

We do not provide your information to anybody. We keep your information stored and safe within the confines of the site's privacy policy so you can rest assured that your privacy will be rigorously maintained.